Support

How Can We Help?

Our support team is available 24/7. Enterprise partners receive dedicated account managers and guaranteed uptime SLAs.

Email Support

Get a response within 24 hours for general inquiries.

support@solidiphy.com

Business Inquiries

Partnership opportunities and enterprise solutions.

business@solidiphy.com

Press & Media

Media inquiries, press releases, and brand assets.

press@solidiphy.com

Common Questions

How do I get started as a vendor?

Contact our sales team for a personalized onboarding walkthrough. We'll set up your vendor account, configure your products and pricing, and provide training for your team.

What is the typical turnaround time for figurines?

From order placement to shipment, typical turnaround is 5-10 business days depending on order volume and complexity. Rush options are available for select products.

How does payment and revenue sharing work?

The platform handles all payment processing securely. Revenue is automatically split based on configured rates, with payouts processed on a regular schedule.

What photo formats and quality are required?

We accept JPEG, PNG, and HEIC formats. Photos should be at least 1200x1800 pixels (300 DPI) for best 3D modeling results. Our system automatically converts HEIC to JPEG.

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Need More Help?

Our team is ready to help with any questions about the platform, your account, or partnership opportunities.